Last updated: 2026-02-10
At Almoslataan, we aim to deliver your orders safely and on time. Please read the following details carefully.
1. Digital Products (Music Downloads)
- All digital music downloads are delivered electronically.
- After successful payment, you will receive an instant download link via email.
- No shipping fees apply.
- Digital products are non-refundable (see our Refunds & Returns Policy).
2. Physical Products (Prayer Cards & Artwork)
- All physical products are shipped from Switzerland.
- Processing time: Orders are usually processed within 1–3 business days.
- Shipping times:
- Within Switzerland: 2–5 business days
- Europe: 5–10 business days
- Rest of the world: 10–20 business days (depending on local postal services)
- Shipping costs are calculated at checkout.
- We are not responsible for delays caused by postal services or customs.
3. Tracking
- Where available, tracking information will be provided by email once your order has shipped.
4. Damaged or Lost Items
- If your item arrives damaged or is lost in transit, please contact us within 7 days of delivery.
- We will assist in replacing or refunding the order in accordance with our Refunds & Returns Policy.
5. Contact
For any shipping-related questions, please contact us at:
almoslataan@gmail.com